Rebuild Google Search in 14 weeks. That’s what it felt like, and in a way, that’s exactly what we did. While Google had been at the forefront of AI for years, new entrants motivated the company to apply AI in consumer-facing products.

760 million users connect with businesses on Local Search every day. Enabling this during COVID-19 – where businesses updated rapidly and users craved reliable information – is a system for ensuring accuracy and clarity across every element of place data. This project showcases the power of UX design in large-scale platforms, where even small changes impact millions globally.

Making virtual as easy as in-person. I was responsible for design and new feature development for the world’s largest enterprise video conferencing deployment, with scope spanning hardware, TV, web, and mobile. I approached this work with a focus on connectivity and inclusivity.

My team’s mission was to enable effective remote collaboration through the lens of machine intelligence. We went wide, asking fundamental questions about all aspects of video communication – from network latency to emotional transmission to furniture. What emerged was a platform for product development.